Career Progression & Development Opportunities at Vivir Healthcare - Interview with our Clinical Services Manager Tyler Burrowes

May 10, 2024

​At Vivir Healthcare we are very passionate about career progression and development for our clinicians. We believe in creating an environment of continuous learning, providing our clinicians with practical experience in different areas of allied healthcare support services, and championing learning from one another’s disciplines is what makes us unique. We sat down with our Clinical Services Manager Tyler Burrowes to learn more about his personal career development journey, from locum clinician to becoming a member of the Vivir Healthcare senior leadership team.

A man in a suit and striped shirt is smiling in front of an orange and blue circle.

1.    Can you walk us through your journey at Vivir Healthcare, highlighting key career progression points and development opportunities you've experienced that has help you in your current position today as Clinical Services Manager?


In March 2019 I joined Vivir Healthcare to work clinically as a locum across regional NSW and Queensland. Then in June 2019, I settled in Canberra - initially for six weeks, then three months, then permanently. In June 2020, I took an opportunity to become ACT Clinical Team Leader, and then in March 2021, I became a Regional Operational Manager for Southern NSW. I soon realised that Business Development wasn’t for me, and in June 2021 I joined Vivir’s Shared Services Team where I provided centralised support to the Clinical team and also led our COVID task force to promote safe clinical practice during a very challenging period.


After a great two years, I left in November 2022 to take a role at the Department of Health. But I quickly missed my contribution to Vivir and shortly after leaving, I decided to combine my day-to-day role at the Department with a weekend project advisory role with Vivir – trying to improve scheduling efficiencies and data integrity. In April 2023, I was given an opportunity I couldn’t refuse, and returned to Vivir to work as a Project Lead – where I advised and consulted independently across the Vivir Healthcare business. Then in February 2024 – I moved back to the Clinical team as our Clinical Services Manager.


But throughout the past five years, I have always taken the opportunity to work at Regional Facilities across NSW, Victoria and SA; and pick-up locum work in areas that are hard to service. As recently as six-weeks ago, I was in Young, NSW – filling in for a clinician on Annual Leave and had the best weekend providing care to residents I hadn’t seen in a very long time!


2.    What are your responsibilities in your current role?


As Clinical Services Manager, my job is to lead our Department of nearly 500 clinicians to provide safe and evidence-based clinical services that meets government legislative requirements and the assessed care needs of care recipients across Australia. I directly lead a team of 5 brilliant Coordinators (Diet, Speech, OT, Physio and Residential), who oversee our service lines and are dedicated to making Vivir Healthcare an even better place to work.


3.   How have your roles and responsibilities evolved over time at Vivir Healthcare? Can you provide examples of projects or initiatives you've led or been involved in?


Significantly. As a team leader, I tried to bring stability to the Canberra team through continuity of scheduling and a stable work pattern. Then in my Shared Services role and the COVID-19 task force, I looked at trying to improve the safety and efficiency of service during a challenging time. Now in Clinical Services, I am responsible for safe and effective practice, and I take that obligation (and opportunity) extremely seriously. I want Vivir Healthcare to be a place where clinicians feel empowered and supported to provide evidence-based care, whilst growing their clinical and professional expertise.


4.    What specific skills or competencies have you gained or enhanced during your tenure at Vivir Healthcare?


In my early days, geriatric care and assessment. Working in the Aged Care sector was very new to me, but I was supported by an excellent team leader in Canberra – and I was empowered to make clinical decisions safely and diligently. More recently, I’ve learned how to effectively manage a project from design to after-care as well as system integration and architecture.


5.   Vivir Healthcare is known for its commitment to employee learning and development. Can you discuss any development opportunities you pursued while at Vivir Healthcare? How have these experiences shaped your approach to leadership?


Outside of my role with Vivir, I completed a Master of Public Health majoring in Indigenous Epidemiology between 2018 and 2021. While working in the Shared Services team, I was able to apply my epidemiological knowledge to real-world scenarios with management of our COVID task force.


Specific to Vivir, I have tried to attend every Personal Development (PD) session held! From pressure care, to supplements, swallowing, documentation, ADHD and wheelchair prescription – I feel like I have been to everything. I like that Vivir promotes PD cross-disciplinary, allowing every clinician access to PD that can grow their skills. In the next couple of weeks, we’ll have another remote PD on Child Protection, which I am looking forward to learning more about and seeing many of our clinicians at.


6.   One of our company perks is flexible work. How do you prioritise your work-life balance?


Flexible work means different things for different people. For me, I love being at the office. I worked from our parent company RGF Staffing APEJ’s Canberra office after taking on a leadership role at Vivir Healthcare – where I was the only Vivir team member – but learned a ton of industry knowledge and skills from our Peoplebank and Chandler Macleod colleagues.


After taking on the role of Clinical Services Manager, I moved to our Sydney office and have been so fortunate to have been supported by Vivir Healthcare and RGF Staffing APEJ to balance my career aspirations with my personal needs.


Personally, I love long distance running. In my early days, my Manager allowed me to work longer weekdays to support weekend training camps. More recently, the access to RGF Staffing APEJ’s office facilities has allowed me to seamlessly transition between my personal life and exercise routine – into the workspace. I know it seems simple, but little things like this can make a huge difference.


And further to this, many of my clinical colleagues have become great friends over the past five years, and we catch-up regularly when I’m in Canberra. These are friendships that have grown from a Vivir Clinical setting which is fantastic.


7.   What does Vivir Healthcare’s mission “We look to improve access to healthcare, so that every person can continue living a meaningful life - wherever they live” mean to you?


It was this mission statement that motivated me in my early days. After two years in Private Practice, I didn’t think I wanted to remain in healthcare. But the opportunity to work as a locum throughout New South Wales and Regional Queensland was so enlightening. From Gayndah to Parkes and Mandurah – I truly had the best time. I found creative ways to deliver exercise and rehabilitation in facilities with limited resources; and the residents made my day more than I could possibly make theirs.


I feel access to care in regional areas is really challenging, and the way that Vivir Healthcare strives to provide the best level of clinical care in regional areas is something that motivated me in my early days and motivates me still today.


8.   Which one of Vivir Healthcare’s values, ‘make their day’, ‘say it, do it’, even better tomorrow’, ‘stronger together’ speaks to you the most in your current role and why?


While I relate strongly to each, for me – it is ‘say it, do it’.


Our clinicians, our care recipients and our customers want reliability and certainty. I want Vivir Healthcare to be a great place to work, because people get treated well and know they can grow in their time with us.


9.   Why is Vivir Healthcare a great place to work?


I absolutely love working with Vivir Healthcare for more reasons than I have time to list. But for me, Vivir does things the right way. We ensure our regional care recipients and facilities get the same level of care and support as the suburbs. We ensure our staff are well trained and deliver care safely and effectively. We ensure that every staff member has equal access to support and knowledge through their coordinator. And we are an organisation that is trusted in the industry. And, I do my absolute best each day, to ensure that every team member has the opportunity to have the same experience with Vivir that I have had.


Are you interested in joining the team? Check our all our available positions today here.
Want to read more about our Clinicians career journey with Vivir Healthcare? Check out all our blogs here.
By Vivir Healthcare October 13, 2024
In the aged care sector, allied healthcare professionals play a crucial role in helping facilities and providers meet their 11 quality indicator goals. Among these experts are Dietitians, whose specialised knowledge in food and nutrition can have a positive impact to the health and well-being of care recipients. At Vivir Healthcare, we recognise the importance of nutritional care where our Dietitians are dedicated to supporting aged care facilities and providers around Australia in delivering exceptional care to older adults, helping to improve health outcomes and overall quality of life. In this blog, we will explore the 11 aged care quality indicators and discuss how our Vivir Healthcare Dietitians can support all care recipients while enhancing your facility’s and service's overall performance. Aged care Quality Indicator 1: Pressure Injuries Dietitians are well placed in the prevention and nutritional management of pressure injuries by supporting and maintaining skin integrity. Pressure injuries are common in residential aged care, particularly for residents who are bed or chair bound and non-ambulant. Entirely preventable and combined with regular repositioning, pressure injuries can be prevented with optimum nutrition. Dietitians will focus on ensuring residents receive adequate protein, energy, micro nutrients such as vitamin C, E and minerals zinc and iron. These nutrients are equally important in the management of established pressure injuries. Dietitians can assist residents to increase their protein and energy intake through small dietary changes to support wound healing. Dietitians are also well placed to prescribe wound-specific supplementation. Some residents are more susceptible to pressure injuries and impaired wound healing if they have co-morbidities such as diabetes and/or chronic kidney disease. It’s important that a Dietitian is involved especially when co-morbidities are present as impaired renal function can worsen with high protein intake. A comprehensive nutrition assessment will ensure that appropriate recommendations are made for the individuals unique situation. Aged care Quality Indicator 2: Physical Restraint For residents that live with dementia and experience behavioural challenges because of the disease, at times physical restraint is used to protect themselves and others from potential harm. Residents who have poor nutrition and poor oral intake, may experience an increased rate of progression of cognitive impairment. Dietitians can assist staff and family to ensure residents nutrition requirements are met and work around challenging behaviours with food and mealtimes. Having a Dietitian involved in the care of residents with dementia may help to slow the progression of the illness and may reduce the likelihood of the need for physical restraint. Aged care Quality Indicator 3: Unplanned Weight Loss The main referral received in aged care for dietitians is for unintentional weight loss and malnutrition. Dietitians are at the forefront in prevention and management of weight loss. It is estimated that approximately 60% of residents in residential aged care are either at risk of malnutrition or are malnourished. Unplanned weight loss is a key indicator and risk factor for malnutrition. Unplanned weight loss can occur for multiple reasons in people residing in aged care homes and in the community including; complex medical conditions, hospitalisations and poor appetite to name a few. Dietitians assist to prevent and manage unplanned weight loss and malnutrition by prescribing high energy high protein diets, food-first approaches e.g. food fortification and if necessary, oral nutrition supplements. Dietitians also assist to educate and support care and kitchen staff to optimise residents' diets in the kitchen and/or at the table. Aged care Quality Indicator 4: Falls and Major Injury Most falls and major injuries, while common, are entirely preventable in aged care and in the community. Working alongside allied health professional, for example Physiotherapists , Osteopaths and Occupational Therapists , Dietitians make nutritional recommendations to compliment physical activity to promote optimal muscle mass to support strength and conditioning of skeletal muscle. Adequate nutrition, focusing on adequate protein and energy intake, through dietetic intervention combined with physical exercise can reduce the likelihood of falls and therefore subsequent major injuries such as fractures Aged care Quality Indicator 5: Medication Management Many residents in residential aged care often require nutritional supplementation as the ageing process requires increased nutrition requirements for particular nutrients. Dietitians can support and optimise nutrition intake through food first approaches which may help to reduce the reliance of expensive supplements or medications, decreasing the risk of polypharmacy. Aged care Quality Indicator 6: Activities of Daily Living  Dietitians are well placed to support residents and clients with their day-to-day activities. Supporting optimal health to maintain independence for as long as possible. With respect to food and eating, Dietitians can make personalised recommendations to clients and residents around nutritious choices when food shopping, cooking methods and mealtime support. Aged care Quality Indicator 7: Incontinence care A common issue in residential aged care and in home care clients, incontinence can be debilitating and socially isolating. In some cases, Dietitians may be able to relieve the symptoms of incontinence especially if there are dietary triggers, lack of fibre or intolerances. For those that experience incontinence, there are increased fluid losses that require replacement. Dietitians can provide guidance on appropriate fluid intake to ensure adequate hydration. Aged care Quality Indicator 8: Hospitalisation As outlined above with respect to falls and major injury prevention and therefore subsequent hospitalisation, Dietitians also play an integral role in supporting residents and clients upon return home from hospital. In most cases, weight loss is an undesirable consequence of a hospital admission. Residents and/or clients that are hospitalised and are undernourished are at an increased risk of infection, wounds, increased length of stay and increased risk of death. Dietitians can help to correct and stabilise unplanned weight loss and hospital acquired malnutrition and wounds with targeted nutrition support through individualised nutrition assessments. Discharge plans often recommend dietetic input upon return home for those residents and/or clients identified with weight loss and or malnutrition during their hospitalisation. Aged care Quality Indicator 9: Workforce Dietitians make up the important network of allied health professionals that are underutilised in aged care. As outlined above, Dietitians can provide support and value addressing each quality indicator to support positive health outcomes for residents and clients. Dietitians support multiple staff across the aged care setting to enable them to build the capacity of their clients and residents. Vivir Healthcare boasts an experienced, passionate team of Dietitians across Australia, ready and eager to play a role in the care of elderly Australians. Aged care Quality Indicator 10: Consumer Experience Food is an important source of enjoyment for residents and consumers in their day to day lives. Dietitians are uniquely placed to bridge communication between staff, residents and clients to improve the overall dining and mealtime experience. Vivir Healthcare Dietitians regularly complete mealtime assessments and menu reviews in aged care to ensure compliance, enjoyment and nutritional adequacy. Food and eating is an integral part of life and it is up to everyone to enable the consumer experience and choice to be at the centre of their care. Aged care Quality Indicator 11: Quality of Life. As above, it has been addressed how Dietitians can enhance the consumer experience, particularly when it comes to food and mealtimes. Inevitably, there are times when nutrition focuses shift away from corrective and intensive interventions as illustrated under the above quality indicators to individualised, scalable recommendations to preserve and optimise quality of life. Dietitians are often called upon for weight loss the context of progression toward end-of-life care. Some residents and clients may require a palliative approach if they are living with a life limiting illness. Dietitians can ensure that foods and fluids provided align with the residents or client preferences going through this life stage. As with wound care and wound prevention, adequate nutrition is integral to supporting skin integrity to prevent the development of new pressure injuries or sores. Dietitians will make recommendations accordingly and apply dietary strategies to prevent further skin deterioration and improve overall quality of life.
By Matthew Williams - Physiotherapist October 8, 2024
“Have you been doing your exercises?” I wonder if you’ve been asked that question before. Perhaps it was posed to you by a health professional, it may have been posed to you by an inquisitive family member or it may be a question that you’ve posed to yourself? In my role as a physio , I spend a lot of my week doing exercise with clients. Some sessions are focused on strength, some sessions are more targeted towards aerobic fitness, and other times we work on balance, range of motion or any number of other important metrics of physical health. I have clients whose sessions are completed sitting down in a chair and clients who walk for kilometres. I have clients who do hours of exercise every day, and clients who find it hard to get motivated. But in those wonderfully diverse experiences, one consistent theme is the focus and promotion of resistance training. The role of resistance training in maintaining good physical and psychological health has long been testified to. And so, my goal in this article is not to tread over old ground or to walk a well-worn path - though we all need to walk it from time to time. I want this article to present the same message but from a different angle. I want to get practical. I want to give you three thoughts that I try to prioritise when implementing resistance training with clients: The human body has potential. Focus on strength and power. The positive feedback loop. Let’s dive in! The Human Body Has Potential. The human body has so much potential. Whether you’re 50 or 90. Whether you meet the step goals on your apple watch everyday or have never done a day of exercise in your life. You have potential. Research shows demonstrable improvements in quality of life, depression and muscle strength through the performance of resistance exercises. It shows improvement in functional activities like climbing stairs, getting out of a chair, getting dressed and catching the bus. It shows improvements in physical and psychological well-being. It shows improvements in pain. Loss of muscle mass is a gradual process that, on average, begins after age 30 and accelerates after age 60 (Chang et al., 2019). We call this sarcopenia. This diagram shows the negative pathways that can result from sarcopenia and a loss of muscle mass (Hunter et al., 2004).
elderly lady falling on the floor
By Vivir Healthcare September 22, 2024
In Australia’s ageing population, falls prevention for elderly people cannot be overlooked. According to the most current 2023 Australian Government statistics, falls contribute to 43% of injuries leading to hospitalisation, making falls the top cause of injury related hospitalisations in Australia, with people aged 65 years and over being the most affected. As the impact of a fall can lead to loss of independence, confidence and impact overall well-being, understanding the role that Physiotherapists and Occupational Therapists play in supporting people implement fall prevention strategies to prevent future fall incidents, and engaging in their expertise, can help improve the quality of life for you or your elderly loved one.
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