How Vivir Healthcare helps Residential Aged Care Facilities improve their Aged Care Quality Indicators

Vivir Healthcare • September 3, 2024

As a national allied healthcare provider, Vivir Healthcare has supported over 500 residential aged care facilities bring care to their aged residents since beginning our operations almost 25 years ago. 


With the introduction of the Aged Care Quality Indicators in 2019, our Physiotherapists, Occupational Therapists, Speech Pathologists, and Dietitians are committed to working with our Residential Aged Care Facility Clients based all over Australia, and the older people they care for continuously improve their quality of service.


What are Aged Care Quality Indicators?


The Australian Department of Health and Aged Care introduced the National Aged Care Mandatory Quality Indicator Program, also known as the QI Program, for the purpose of collecting valuable data on key areas of care that impact the health and well-being of older adults.


Commonwealth-subsidised residential aged care services are currently required to report their performance across 11 quality indicators every 3 months. The 11 quality indicators are:


  1. Pressure injuries
  2. Physical restraint
  3. Unplanned weight loss
  4. Falls and major injury
  5. Medication management
  6. Activities of daily living
  7. Incontinence care
  8. Hospitalisation
  9. Workforce
  10. Consumer experience
  11. Quality of life.


Why do Allied Healthcare workers play an important role in helping Aged Care Providers meet their QI milestones?


Allied healthcare clinicians, including our Vivir Healthcare Physiotherapists, Occupational Therapists, Speech Pathologists, and Dietitians, are essential in helping aged care providers meet their Quality Indicator (QI) milestones. These allied healthcare professionals contribute to the overall well-being of aged care residents by addressing physical, cognitive, and nutritional needs, which directly impacts key QI areas like pressure injuries, falls prevention, activities of daily living, and quality of life. Their expertise in creating personalised care plans ensures that each older person receives tailored care sessions that are designed to promote better health outcomes and enhancing quality of life.


By delivering evidence-based practices, our clinicians, who are based all over Australia, help aged care providers improve their QI scores, ultimately leading to higher standards of care and satisfaction for both aged care residents and their families.


What we do at Vivir Healthcare to ensure our clinicians are supporting residential aged care facilities meet their QI milestones


There are many ways our Vivir Healthcare clinicians support residential aged care facilities meet their QI milestones. Taking a multidisciplinary approach through regular personal development sessions, our Physiotherapists, Occupational Therapists, Speech Pathologists and Dietitians understand the signs to look out for and when to refer clients to their fellow clinicians who can best support them to reach positive health outcomes. The result of this approach is that it helps the aged care facility maintain high standards of care, reduce the risk of undesirable health impacts to their aged care residents, and ensure continuous improvement in line with QI benchmarks.


Here some examples of how our clinicians work with aged care facilities in line with the quality indicators:


  • Our Physiotherapists will review and update mobility status of aged residents to prevent falls and related injuries. Our Dietitians will then make nutritional recommendations to compliment physical activity to promote optimal muscle mass to support strength and conditioning of skeletal muscle.
  • Our Physiotherapists will advise a variety of products for aged care residents who are experiencing frequent falls such as hip protectors, head gears, lo lo beds, and crash mats to help avoid serious injuries that can be caused by a serious fall.
  • Our Physiotherapists will recommend different types of mattresses or cushions to immobile/sedentary residents to avoid pressure related injuries. In addition our Dietitians will focus on ensuring residents receive adequate protein, energy, micronutrients such as vitamin C, E and minerals zinc and iron as these nutrients are equally important in the management of established pressure injuries.
  • Our Occupational Therapists will support aged care residents with their activities of daily living and in addition improve their quality of life by firstly assessing how they perform their daily activities and then suggest different types of gears or assistive aids that will help improve how they go about their day. This may include suggesting the use of a shower chair, a mobility scooter, or even modified cutlery for residents experiencing arthritic changes in hands.

 

If you are interested in learning more about how our Vivir Healthcare clinicians can best support your aged care facility in meeting your 11 Quality Indicators, please contact ustoday for a confidential discussion. 


By Vivir Healthcare October 13, 2024
In the aged care sector, allied healthcare professionals play a crucial role in helping facilities and providers meet their 11 quality indicator goals. Among these experts are Dietitians, whose specialised knowledge in food and nutrition can have a positive impact to the health and well-being of care recipients. At Vivir Healthcare, we recognise the importance of nutritional care where our Dietitians are dedicated to supporting aged care facilities and providers around Australia in delivering exceptional care to older adults, helping to improve health outcomes and overall quality of life. In this blog, we will explore the 11 aged care quality indicators and discuss how our Vivir Healthcare Dietitians can support all care recipients while enhancing your facility’s and service's overall performance. Aged care Quality Indicator 1: Pressure Injuries Dietitians are well placed in the prevention and nutritional management of pressure injuries by supporting and maintaining skin integrity. Pressure injuries are common in residential aged care, particularly for residents who are bed or chair bound and non-ambulant. Entirely preventable and combined with regular repositioning, pressure injuries can be prevented with optimum nutrition. Dietitians will focus on ensuring residents receive adequate protein, energy, micro nutrients such as vitamin C, E and minerals zinc and iron. These nutrients are equally important in the management of established pressure injuries. Dietitians can assist residents to increase their protein and energy intake through small dietary changes to support wound healing. Dietitians are also well placed to prescribe wound-specific supplementation. Some residents are more susceptible to pressure injuries and impaired wound healing if they have co-morbidities such as diabetes and/or chronic kidney disease. It’s important that a Dietitian is involved especially when co-morbidities are present as impaired renal function can worsen with high protein intake. A comprehensive nutrition assessment will ensure that appropriate recommendations are made for the individuals unique situation. Aged care Quality Indicator 2: Physical Restraint For residents that live with dementia and experience behavioural challenges because of the disease, at times physical restraint is used to protect themselves and others from potential harm. Residents who have poor nutrition and poor oral intake, may experience an increased rate of progression of cognitive impairment. Dietitians can assist staff and family to ensure residents nutrition requirements are met and work around challenging behaviours with food and mealtimes. Having a Dietitian involved in the care of residents with dementia may help to slow the progression of the illness and may reduce the likelihood of the need for physical restraint. Aged care Quality Indicator 3: Unplanned Weight Loss The main referral received in aged care for dietitians is for unintentional weight loss and malnutrition. Dietitians are at the forefront in prevention and management of weight loss. It is estimated that approximately 60% of residents in residential aged care are either at risk of malnutrition or are malnourished. Unplanned weight loss is a key indicator and risk factor for malnutrition. Unplanned weight loss can occur for multiple reasons in people residing in aged care homes and in the community including; complex medical conditions, hospitalisations and poor appetite to name a few. Dietitians assist to prevent and manage unplanned weight loss and malnutrition by prescribing high energy high protein diets, food-first approaches e.g. food fortification and if necessary, oral nutrition supplements. Dietitians also assist to educate and support care and kitchen staff to optimise residents' diets in the kitchen and/or at the table. Aged care Quality Indicator 4: Falls and Major Injury Most falls and major injuries, while common, are entirely preventable in aged care and in the community. Working alongside allied health professional, for example Physiotherapists , Osteopaths and Occupational Therapists , Dietitians make nutritional recommendations to compliment physical activity to promote optimal muscle mass to support strength and conditioning of skeletal muscle. Adequate nutrition, focusing on adequate protein and energy intake, through dietetic intervention combined with physical exercise can reduce the likelihood of falls and therefore subsequent major injuries such as fractures Aged care Quality Indicator 5: Medication Management Many residents in residential aged care often require nutritional supplementation as the ageing process requires increased nutrition requirements for particular nutrients. Dietitians can support and optimise nutrition intake through food first approaches which may help to reduce the reliance of expensive supplements or medications, decreasing the risk of polypharmacy. Aged care Quality Indicator 6: Activities of Daily Living  Dietitians are well placed to support residents and clients with their day-to-day activities. Supporting optimal health to maintain independence for as long as possible. With respect to food and eating, Dietitians can make personalised recommendations to clients and residents around nutritious choices when food shopping, cooking methods and mealtime support. Aged care Quality Indicator 7: Incontinence care A common issue in residential aged care and in home care clients, incontinence can be debilitating and socially isolating. In some cases, Dietitians may be able to relieve the symptoms of incontinence especially if there are dietary triggers, lack of fibre or intolerances. For those that experience incontinence, there are increased fluid losses that require replacement. Dietitians can provide guidance on appropriate fluid intake to ensure adequate hydration. Aged care Quality Indicator 8: Hospitalisation As outlined above with respect to falls and major injury prevention and therefore subsequent hospitalisation, Dietitians also play an integral role in supporting residents and clients upon return home from hospital. In most cases, weight loss is an undesirable consequence of a hospital admission. Residents and/or clients that are hospitalised and are undernourished are at an increased risk of infection, wounds, increased length of stay and increased risk of death. Dietitians can help to correct and stabilise unplanned weight loss and hospital acquired malnutrition and wounds with targeted nutrition support through individualised nutrition assessments. Discharge plans often recommend dietetic input upon return home for those residents and/or clients identified with weight loss and or malnutrition during their hospitalisation. Aged care Quality Indicator 9: Workforce Dietitians make up the important network of allied health professionals that are underutilised in aged care. As outlined above, Dietitians can provide support and value addressing each quality indicator to support positive health outcomes for residents and clients. Dietitians support multiple staff across the aged care setting to enable them to build the capacity of their clients and residents. Vivir Healthcare boasts an experienced, passionate team of Dietitians across Australia, ready and eager to play a role in the care of elderly Australians. Aged care Quality Indicator 10: Consumer Experience Food is an important source of enjoyment for residents and consumers in their day to day lives. Dietitians are uniquely placed to bridge communication between staff, residents and clients to improve the overall dining and mealtime experience. Vivir Healthcare Dietitians regularly complete mealtime assessments and menu reviews in aged care to ensure compliance, enjoyment and nutritional adequacy. Food and eating is an integral part of life and it is up to everyone to enable the consumer experience and choice to be at the centre of their care. Aged care Quality Indicator 11: Quality of Life. As above, it has been addressed how Dietitians can enhance the consumer experience, particularly when it comes to food and mealtimes. Inevitably, there are times when nutrition focuses shift away from corrective and intensive interventions as illustrated under the above quality indicators to individualised, scalable recommendations to preserve and optimise quality of life. Dietitians are often called upon for weight loss the context of progression toward end-of-life care. Some residents and clients may require a palliative approach if they are living with a life limiting illness. Dietitians can ensure that foods and fluids provided align with the residents or client preferences going through this life stage. As with wound care and wound prevention, adequate nutrition is integral to supporting skin integrity to prevent the development of new pressure injuries or sores. Dietitians will make recommendations accordingly and apply dietary strategies to prevent further skin deterioration and improve overall quality of life.
By Matthew Williams - Physiotherapist October 8, 2024
“Have you been doing your exercises?” I wonder if you’ve been asked that question before. Perhaps it was posed to you by a health professional, it may have been posed to you by an inquisitive family member or it may be a question that you’ve posed to yourself? In my role as a physio , I spend a lot of my week doing exercise with clients. Some sessions are focused on strength, some sessions are more targeted towards aerobic fitness, and other times we work on balance, range of motion or any number of other important metrics of physical health. I have clients whose sessions are completed sitting down in a chair and clients who walk for kilometres. I have clients who do hours of exercise every day, and clients who find it hard to get motivated. But in those wonderfully diverse experiences, one consistent theme is the focus and promotion of resistance training. The role of resistance training in maintaining good physical and psychological health has long been testified to. And so, my goal in this article is not to tread over old ground or to walk a well-worn path - though we all need to walk it from time to time. I want this article to present the same message but from a different angle. I want to get practical. I want to give you three thoughts that I try to prioritise when implementing resistance training with clients: The human body has potential. Focus on strength and power. The positive feedback loop. Let’s dive in! The Human Body Has Potential. The human body has so much potential. Whether you’re 50 or 90. Whether you meet the step goals on your apple watch everyday or have never done a day of exercise in your life. You have potential. Research shows demonstrable improvements in quality of life, depression and muscle strength through the performance of resistance exercises. It shows improvement in functional activities like climbing stairs, getting out of a chair, getting dressed and catching the bus. It shows improvements in physical and psychological well-being. It shows improvements in pain. Loss of muscle mass is a gradual process that, on average, begins after age 30 and accelerates after age 60 (Chang et al., 2019). We call this sarcopenia. This diagram shows the negative pathways that can result from sarcopenia and a loss of muscle mass (Hunter et al., 2004).
elderly lady falling on the floor
By Vivir Healthcare September 22, 2024
In Australia’s ageing population, falls prevention for elderly people cannot be overlooked. According to the most current 2023 Australian Government statistics, falls contribute to 43% of injuries leading to hospitalisation, making falls the top cause of injury related hospitalisations in Australia, with people aged 65 years and over being the most affected. As the impact of a fall can lead to loss of independence, confidence and impact overall well-being, understanding the role that Physiotherapists and Occupational Therapists play in supporting people implement fall prevention strategies to prevent future fall incidents, and engaging in their expertise, can help improve the quality of life for you or your elderly loved one.
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