Transformation in Homecare

Vivir Healthcare • July 15, 2022

As many of you may be aware, Australia's Aged Care sector, and specifically the Homecare space, is undergoing significant transition with a number of reformed funding models and programs being legislated into effect over the coming years.

Support at Home Program

In addition to the reform relating to the 2023 Aged Care Act, from July 2023, the Support at Home Program will replace the following existing programmes and packages:

  • Commonwealth Health Support Programme (CHSP)
  • Home Care Packages (HCP)
  • Short-Term Restorative Care (STRC) Programme
  • Residential Respite programs


On March 8, 2022, our Clinical Excellence team participated in a webinar run by the Department of Health, which provided an update on the new Support at Home program's design, challenges, language and what to expect over the coming months. The webinar may be viewed here.

Support at Home FAQs


Why are the Support at Home reforms occurring?

  • To better ensure Senior Australians get the support they need when and where they need it
  • To make in-home Aged Care easier and simpler to use
  • To increase value for money
  • To improve accountability for quality and safety


What will the Support at Home Program improve?

The new program will focus on supporting individuals, tailored care, clarity, regulation and competition. It aims to do this through the following:

  • Tailored care specific to the individual's needs rather than care to fit within a package level, model or formula
  • Assistive Technologies, Goods and Modifications can be purchased for the individual's needs, when they need them, rather than only being available after a certain level of funds have been saved up
  • Service providers will be paid quicker at the point of delivery and with streamlined reporting obligations
  • Individuals will have greater choice between providers

An Integrated Assessment Tool

A new assessment tool is being developed to better match services to an individual's needs. The new tool will replace existing assessments such as: ACAT, RAS and NSAF and will be applicable for home care, residential aged care, transitional care and respite.


The way the assessment is conducted will depend upon the answers provided to each question, in a trigger-point model.


The assessment's outcomes will provide classes of funding for the individual's assessed care needs for a range of domains including:

  • General and Personal Health
  • Functional Decline
  • Cognition
  • Behaviour
  • Medical Conditions
  • Carer Support


Further information on the new Integrated Assessment Tool will be released through 2022, with its expected launch to be in July 2023.

Changes for Clinicians & Clients


Individualised Assessment Outcomes

Following their assessment using the new Integrated Assessment Tool, the individual will receive an Individualised Support Plan. The plan (outlined in an example below), will provide a guide on the service required and the frequency (or funding associated)- against each domain.

A support plan for charlie brown with a picture of a man with a cane

The Support Plan will be created by the assessor, with assistance and guidance from the individual. Much of this plan will consist of "frequency and level of support" rather than a "dollar value". However, some domains will continue to list requirements in monetary figures (further information below).


Home Modifications and Goods, Equipment and Assistive Technologies (GEAT)

The Department is still working on a plan to make access to Home Modifications and GEAT easier and cheaper to access for all. They have confirmed, that no longer will individuals need to "save" and/or "accumulate" enough funds to receive these important supports to maintain independence. The requirement for these supports will be within the new Integrated Assessment Tool, but consultation on this is ongoing.

Short Term Restorative Care (STRC)

Presently, the STRC package is available for up to eight weeks. Under the Support at Home Model (which STRC will be integrated into), services will now be available for up to twelve weeks with a greater focus on reablement and restoring one’s independence. Under the integrated model, should an individual require ongoing services at the end of their initial twelve-week period, they will undergo a reassessment which may recommend ongoing reablement or greater support services to match the individual's needs.

Unspent Funds

No longer will unspent funds be able to be accumulated and/or pooled. Similarly, providers will only be paid for the services delivered. If an individual were to go on a holiday and not require cleaning and/or in-person rehabilitation services, the individual will not accrue this money for "future use" and the provider will not be paid for a service not delivered.

Care Manager

The termed role "Case Manager" will be replaced by "Care Manager" under the Support at Home Program.

Regional and Remote Clients

Grants (yet to be formally announced) will be available for clinicians and providers to deliver services to clients residing in remote and/or difficult to service areas.


There are a number of workshops relating to the Support at Home Program and the upcoming reform to the Aged Care Act, to be announced throughout the remainder of 2022.

We expect these changes to fundamentally change how services are funded, managed and delivered in the Homecare space; with improved quality and accessibility to Vivir's Allied Health services and care being fundamental to these changes.


If you have any questions or would like additional information, please reach out to our team.

By Vivir Healthcare October 13, 2024
In the aged care sector, allied healthcare professionals play a crucial role in helping facilities and providers meet their 11 quality indicator goals. Among these experts are Dietitians, whose specialised knowledge in food and nutrition can have a positive impact to the health and well-being of care recipients. At Vivir Healthcare, we recognise the importance of nutritional care where our Dietitians are dedicated to supporting aged care facilities and providers around Australia in delivering exceptional care to older adults, helping to improve health outcomes and overall quality of life. In this blog, we will explore the 11 aged care quality indicators and discuss how our Vivir Healthcare Dietitians can support all care recipients while enhancing your facility’s and service's overall performance. Aged care Quality Indicator 1: Pressure Injuries Dietitians are well placed in the prevention and nutritional management of pressure injuries by supporting and maintaining skin integrity. Pressure injuries are common in residential aged care, particularly for residents who are bed or chair bound and non-ambulant. Entirely preventable and combined with regular repositioning, pressure injuries can be prevented with optimum nutrition. Dietitians will focus on ensuring residents receive adequate protein, energy, micro nutrients such as vitamin C, E and minerals zinc and iron. These nutrients are equally important in the management of established pressure injuries. Dietitians can assist residents to increase their protein and energy intake through small dietary changes to support wound healing. Dietitians are also well placed to prescribe wound-specific supplementation. Some residents are more susceptible to pressure injuries and impaired wound healing if they have co-morbidities such as diabetes and/or chronic kidney disease. It’s important that a Dietitian is involved especially when co-morbidities are present as impaired renal function can worsen with high protein intake. A comprehensive nutrition assessment will ensure that appropriate recommendations are made for the individuals unique situation. Aged care Quality Indicator 2: Physical Restraint For residents that live with dementia and experience behavioural challenges because of the disease, at times physical restraint is used to protect themselves and others from potential harm. Residents who have poor nutrition and poor oral intake, may experience an increased rate of progression of cognitive impairment. Dietitians can assist staff and family to ensure residents nutrition requirements are met and work around challenging behaviours with food and mealtimes. Having a Dietitian involved in the care of residents with dementia may help to slow the progression of the illness and may reduce the likelihood of the need for physical restraint. Aged care Quality Indicator 3: Unplanned Weight Loss The main referral received in aged care for dietitians is for unintentional weight loss and malnutrition. Dietitians are at the forefront in prevention and management of weight loss. It is estimated that approximately 60% of residents in residential aged care are either at risk of malnutrition or are malnourished. Unplanned weight loss is a key indicator and risk factor for malnutrition. Unplanned weight loss can occur for multiple reasons in people residing in aged care homes and in the community including; complex medical conditions, hospitalisations and poor appetite to name a few. Dietitians assist to prevent and manage unplanned weight loss and malnutrition by prescribing high energy high protein diets, food-first approaches e.g. food fortification and if necessary, oral nutrition supplements. Dietitians also assist to educate and support care and kitchen staff to optimise residents' diets in the kitchen and/or at the table. Aged care Quality Indicator 4: Falls and Major Injury Most falls and major injuries, while common, are entirely preventable in aged care and in the community. Working alongside allied health professional, for example Physiotherapists , Osteopaths and Occupational Therapists , Dietitians make nutritional recommendations to compliment physical activity to promote optimal muscle mass to support strength and conditioning of skeletal muscle. Adequate nutrition, focusing on adequate protein and energy intake, through dietetic intervention combined with physical exercise can reduce the likelihood of falls and therefore subsequent major injuries such as fractures Aged care Quality Indicator 5: Medication Management Many residents in residential aged care often require nutritional supplementation as the ageing process requires increased nutrition requirements for particular nutrients. Dietitians can support and optimise nutrition intake through food first approaches which may help to reduce the reliance of expensive supplements or medications, decreasing the risk of polypharmacy. Aged care Quality Indicator 6: Activities of Daily Living  Dietitians are well placed to support residents and clients with their day-to-day activities. Supporting optimal health to maintain independence for as long as possible. With respect to food and eating, Dietitians can make personalised recommendations to clients and residents around nutritious choices when food shopping, cooking methods and mealtime support. Aged care Quality Indicator 7: Incontinence care A common issue in residential aged care and in home care clients, incontinence can be debilitating and socially isolating. In some cases, Dietitians may be able to relieve the symptoms of incontinence especially if there are dietary triggers, lack of fibre or intolerances. For those that experience incontinence, there are increased fluid losses that require replacement. Dietitians can provide guidance on appropriate fluid intake to ensure adequate hydration. Aged care Quality Indicator 8: Hospitalisation As outlined above with respect to falls and major injury prevention and therefore subsequent hospitalisation, Dietitians also play an integral role in supporting residents and clients upon return home from hospital. In most cases, weight loss is an undesirable consequence of a hospital admission. Residents and/or clients that are hospitalised and are undernourished are at an increased risk of infection, wounds, increased length of stay and increased risk of death. Dietitians can help to correct and stabilise unplanned weight loss and hospital acquired malnutrition and wounds with targeted nutrition support through individualised nutrition assessments. Discharge plans often recommend dietetic input upon return home for those residents and/or clients identified with weight loss and or malnutrition during their hospitalisation. Aged care Quality Indicator 9: Workforce Dietitians make up the important network of allied health professionals that are underutilised in aged care. As outlined above, Dietitians can provide support and value addressing each quality indicator to support positive health outcomes for residents and clients. Dietitians support multiple staff across the aged care setting to enable them to build the capacity of their clients and residents. Vivir Healthcare boasts an experienced, passionate team of Dietitians across Australia, ready and eager to play a role in the care of elderly Australians. Aged care Quality Indicator 10: Consumer Experience Food is an important source of enjoyment for residents and consumers in their day to day lives. Dietitians are uniquely placed to bridge communication between staff, residents and clients to improve the overall dining and mealtime experience. Vivir Healthcare Dietitians regularly complete mealtime assessments and menu reviews in aged care to ensure compliance, enjoyment and nutritional adequacy. Food and eating is an integral part of life and it is up to everyone to enable the consumer experience and choice to be at the centre of their care. Aged care Quality Indicator 11: Quality of Life. As above, it has been addressed how Dietitians can enhance the consumer experience, particularly when it comes to food and mealtimes. Inevitably, there are times when nutrition focuses shift away from corrective and intensive interventions as illustrated under the above quality indicators to individualised, scalable recommendations to preserve and optimise quality of life. Dietitians are often called upon for weight loss the context of progression toward end-of-life care. Some residents and clients may require a palliative approach if they are living with a life limiting illness. Dietitians can ensure that foods and fluids provided align with the residents or client preferences going through this life stage. As with wound care and wound prevention, adequate nutrition is integral to supporting skin integrity to prevent the development of new pressure injuries or sores. Dietitians will make recommendations accordingly and apply dietary strategies to prevent further skin deterioration and improve overall quality of life.
By Matthew Williams - Physiotherapist October 8, 2024
“Have you been doing your exercises?” I wonder if you’ve been asked that question before. Perhaps it was posed to you by a health professional, it may have been posed to you by an inquisitive family member or it may be a question that you’ve posed to yourself? In my role as a physio , I spend a lot of my week doing exercise with clients. Some sessions are focused on strength, some sessions are more targeted towards aerobic fitness, and other times we work on balance, range of motion or any number of other important metrics of physical health. I have clients whose sessions are completed sitting down in a chair and clients who walk for kilometres. I have clients who do hours of exercise every day, and clients who find it hard to get motivated. But in those wonderfully diverse experiences, one consistent theme is the focus and promotion of resistance training. The role of resistance training in maintaining good physical and psychological health has long been testified to. And so, my goal in this article is not to tread over old ground or to walk a well-worn path - though we all need to walk it from time to time. I want this article to present the same message but from a different angle. I want to get practical. I want to give you three thoughts that I try to prioritise when implementing resistance training with clients: The human body has potential. Focus on strength and power. The positive feedback loop. Let’s dive in! The Human Body Has Potential. The human body has so much potential. Whether you’re 50 or 90. Whether you meet the step goals on your apple watch everyday or have never done a day of exercise in your life. You have potential. Research shows demonstrable improvements in quality of life, depression and muscle strength through the performance of resistance exercises. It shows improvement in functional activities like climbing stairs, getting out of a chair, getting dressed and catching the bus. It shows improvements in physical and psychological well-being. It shows improvements in pain. Loss of muscle mass is a gradual process that, on average, begins after age 30 and accelerates after age 60 (Chang et al., 2019). We call this sarcopenia. This diagram shows the negative pathways that can result from sarcopenia and a loss of muscle mass (Hunter et al., 2004).
elderly lady falling on the floor
By Vivir Healthcare September 22, 2024
In Australia’s ageing population, falls prevention for elderly people cannot be overlooked. According to the most current 2023 Australian Government statistics, falls contribute to 43% of injuries leading to hospitalisation, making falls the top cause of injury related hospitalisations in Australia, with people aged 65 years and over being the most affected. As the impact of a fall can lead to loss of independence, confidence and impact overall well-being, understanding the role that Physiotherapists and Occupational Therapists play in supporting people implement fall prevention strategies to prevent future fall incidents, and engaging in their expertise, can help improve the quality of life for you or your elderly loved one.
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