What is a telehealth appointment and how does it work?

Camilla Yang • August 6, 2024

In recent years, telehealth appointments in Australia have emerged as a convenient and accessible way for people to access quality healthcare services. This innovative approach is especially significant in the field of allied healthcare, where providers like us at Vivir Healthcare can deliver physiotherapy, occupational therapy, and other essential allied healthcare services to our clients online.


What is a telehealth appointment?


A telehealth appointment is a healthcare consultation that does not need be conducted face to face but instead uses digital communication tools – commonly a phone call, or online using a video conferencing tool to have the appointment.

This method of seeking healthcare support and advice has grown to be very popular because not only is it beneficial for individuals who may not live close by to a healthcare facility that offers the support they need, but it also allows the right clinician to be available to best support the individual reach their goals.


Telehealth appointments are also beneficial for individuals with mobility issues, are vulnerable to illness or anyone seeking the financial convenience and flexibility of receiving care from home.


Online physiotherapy sessions


Our Physiotherapists can conduct online physiotherapy sessions where visiting clients in person may not be possible.


As per any face-to-face physiotherapy appointments, our physiotherapist will complete an initial consultation which includes gathering information about the individual’s medical history, current symptoms, and concerns. With the support of the individual’s family member or carer, holding the laptop or tablet that is being used for the video call, our physiotherapists will also complete a visual assessment online by observing the individual’s movement, posture, and function. The final part of the assessment will include completion of some outcome measures using digital forms or standardised tests which are used to document and track the individual’s progress. The initial consultation is also when our physiotherapists will set realistic and achievable goals in collaboration with the individual so that the treatment or injury management plan can be personally tailored and is aligned to the individuals’ goals.


Following the initial online physiotherapy consultation, follow-up sessions will be scheduled with the client via telehealth. During these sessions, the physiotherapist will go through personalised advice on self-management, treatment options for pain and may even provide demonstrations of exercises appropriate for the individual to do. A written home exercise programme will also be given to the individual which they will be able to follow in their own time.


Regular follow-up telehealth appointments will also be scheduled during which our physiotherapist can monitor exercises real time via video and provide feedback, or if required modify the physiotherapy exercises to suit the client. As the individual makes progress, the exercise regime would be adjusted to ensure the exercises are suitable for the level the individual is at. Our physiotherapist will continue to schedule regular online physiotherapy sessions until the individual reaches their goal and feels confident in their ability to complete self-management strategies by themselves.


Online occupational therapy sessions


Our online occupational therapy sessions work very similarly to our online physiotherapy sessions with the goal to best support the individual in maximising the individual’s functional independence at home so they can continue with their daily activities as independently as possible.


With the use of video telehealth, the occupational therapist can review the client within their home environment and make an assessment on how this may be placing them at risk or limiting their independence – for instance, a hard to access shower or steps without rails, and make recommendations for home modifications based off some simple measurements and photos. Occupational therapists can also make an assessment of the person and if any equipment would assist their safety, independence or quality of life at home. For example they may observe the individual having difficulties standing up or sitting down from an armchair and may lead them to recommend a riser or lift chair.


In the case of assessment of equipment provisions, it is really important for the individual to actively trial new equipment that would benefit them to ensure it really meets their needs and alternatives are considered. This can also be done via an occupational therapy telehealth trial session that includes the individual, their family or carers, the occupational therapist calling in via video call and a representative from an equipment supplier. This can be arranged either at home (if the client is house bound or you want to check a scooters ability to manage the local hills) or at a showroom (so the individual can try out a range of lift chairs). With the assistance of collaborative equipment supplier these trials are just as effective via video call as they are face to face.


Telehealth appointments with in-person support



We understand that technology can be challenging for some, which is why we've designed our Telehealth To You (TH2U) program. This telehealth service ensures individuals receive the best of both worlds: online healthcare appointments with our clinicians, supported by in-person assistance from our Allied Healthcare Assistants. In this program, our clinicians will conduct appointments virtually and one of our Allied Healthcare Assistants will visit the individual at home during the telehealth session and will bring a device that is internet-connected. They will offer technical support to help navigate the virtual appointment and provide clinical assistance to the leading clinician as needed, including taking measurements. 

By Vivir Healthcare October 13, 2024
In the aged care sector, allied healthcare professionals play a crucial role in helping facilities and providers meet their 11 quality indicator goals. Among these experts are Dietitians, whose specialised knowledge in food and nutrition can have a positive impact to the health and well-being of care recipients. At Vivir Healthcare, we recognise the importance of nutritional care where our Dietitians are dedicated to supporting aged care facilities and providers around Australia in delivering exceptional care to older adults, helping to improve health outcomes and overall quality of life. In this blog, we will explore the 11 aged care quality indicators and discuss how our Vivir Healthcare Dietitians can support all care recipients while enhancing your facility’s and service's overall performance. Aged care Quality Indicator 1: Pressure Injuries Dietitians are well placed in the prevention and nutritional management of pressure injuries by supporting and maintaining skin integrity. Pressure injuries are common in residential aged care, particularly for residents who are bed or chair bound and non-ambulant. Entirely preventable and combined with regular repositioning, pressure injuries can be prevented with optimum nutrition. Dietitians will focus on ensuring residents receive adequate protein, energy, micro nutrients such as vitamin C, E and minerals zinc and iron. These nutrients are equally important in the management of established pressure injuries. Dietitians can assist residents to increase their protein and energy intake through small dietary changes to support wound healing. Dietitians are also well placed to prescribe wound-specific supplementation. Some residents are more susceptible to pressure injuries and impaired wound healing if they have co-morbidities such as diabetes and/or chronic kidney disease. It’s important that a Dietitian is involved especially when co-morbidities are present as impaired renal function can worsen with high protein intake. A comprehensive nutrition assessment will ensure that appropriate recommendations are made for the individuals unique situation. Aged care Quality Indicator 2: Physical Restraint For residents that live with dementia and experience behavioural challenges because of the disease, at times physical restraint is used to protect themselves and others from potential harm. Residents who have poor nutrition and poor oral intake, may experience an increased rate of progression of cognitive impairment. Dietitians can assist staff and family to ensure residents nutrition requirements are met and work around challenging behaviours with food and mealtimes. Having a Dietitian involved in the care of residents with dementia may help to slow the progression of the illness and may reduce the likelihood of the need for physical restraint. Aged care Quality Indicator 3: Unplanned Weight Loss The main referral received in aged care for dietitians is for unintentional weight loss and malnutrition. Dietitians are at the forefront in prevention and management of weight loss. It is estimated that approximately 60% of residents in residential aged care are either at risk of malnutrition or are malnourished. Unplanned weight loss is a key indicator and risk factor for malnutrition. Unplanned weight loss can occur for multiple reasons in people residing in aged care homes and in the community including; complex medical conditions, hospitalisations and poor appetite to name a few. Dietitians assist to prevent and manage unplanned weight loss and malnutrition by prescribing high energy high protein diets, food-first approaches e.g. food fortification and if necessary, oral nutrition supplements. Dietitians also assist to educate and support care and kitchen staff to optimise residents' diets in the kitchen and/or at the table. Aged care Quality Indicator 4: Falls and Major Injury Most falls and major injuries, while common, are entirely preventable in aged care and in the community. Working alongside allied health professional, for example Physiotherapists , Osteopaths and Occupational Therapists , Dietitians make nutritional recommendations to compliment physical activity to promote optimal muscle mass to support strength and conditioning of skeletal muscle. Adequate nutrition, focusing on adequate protein and energy intake, through dietetic intervention combined with physical exercise can reduce the likelihood of falls and therefore subsequent major injuries such as fractures Aged care Quality Indicator 5: Medication Management Many residents in residential aged care often require nutritional supplementation as the ageing process requires increased nutrition requirements for particular nutrients. Dietitians can support and optimise nutrition intake through food first approaches which may help to reduce the reliance of expensive supplements or medications, decreasing the risk of polypharmacy. Aged care Quality Indicator 6: Activities of Daily Living  Dietitians are well placed to support residents and clients with their day-to-day activities. Supporting optimal health to maintain independence for as long as possible. With respect to food and eating, Dietitians can make personalised recommendations to clients and residents around nutritious choices when food shopping, cooking methods and mealtime support. Aged care Quality Indicator 7: Incontinence care A common issue in residential aged care and in home care clients, incontinence can be debilitating and socially isolating. In some cases, Dietitians may be able to relieve the symptoms of incontinence especially if there are dietary triggers, lack of fibre or intolerances. For those that experience incontinence, there are increased fluid losses that require replacement. Dietitians can provide guidance on appropriate fluid intake to ensure adequate hydration. Aged care Quality Indicator 8: Hospitalisation As outlined above with respect to falls and major injury prevention and therefore subsequent hospitalisation, Dietitians also play an integral role in supporting residents and clients upon return home from hospital. In most cases, weight loss is an undesirable consequence of a hospital admission. Residents and/or clients that are hospitalised and are undernourished are at an increased risk of infection, wounds, increased length of stay and increased risk of death. Dietitians can help to correct and stabilise unplanned weight loss and hospital acquired malnutrition and wounds with targeted nutrition support through individualised nutrition assessments. Discharge plans often recommend dietetic input upon return home for those residents and/or clients identified with weight loss and or malnutrition during their hospitalisation. Aged care Quality Indicator 9: Workforce Dietitians make up the important network of allied health professionals that are underutilised in aged care. As outlined above, Dietitians can provide support and value addressing each quality indicator to support positive health outcomes for residents and clients. Dietitians support multiple staff across the aged care setting to enable them to build the capacity of their clients and residents. Vivir Healthcare boasts an experienced, passionate team of Dietitians across Australia, ready and eager to play a role in the care of elderly Australians. Aged care Quality Indicator 10: Consumer Experience Food is an important source of enjoyment for residents and consumers in their day to day lives. Dietitians are uniquely placed to bridge communication between staff, residents and clients to improve the overall dining and mealtime experience. Vivir Healthcare Dietitians regularly complete mealtime assessments and menu reviews in aged care to ensure compliance, enjoyment and nutritional adequacy. Food and eating is an integral part of life and it is up to everyone to enable the consumer experience and choice to be at the centre of their care. Aged care Quality Indicator 11: Quality of Life. As above, it has been addressed how Dietitians can enhance the consumer experience, particularly when it comes to food and mealtimes. Inevitably, there are times when nutrition focuses shift away from corrective and intensive interventions as illustrated under the above quality indicators to individualised, scalable recommendations to preserve and optimise quality of life. Dietitians are often called upon for weight loss the context of progression toward end-of-life care. Some residents and clients may require a palliative approach if they are living with a life limiting illness. Dietitians can ensure that foods and fluids provided align with the residents or client preferences going through this life stage. As with wound care and wound prevention, adequate nutrition is integral to supporting skin integrity to prevent the development of new pressure injuries or sores. Dietitians will make recommendations accordingly and apply dietary strategies to prevent further skin deterioration and improve overall quality of life.
By Matthew Williams - Physiotherapist October 8, 2024
“Have you been doing your exercises?” I wonder if you’ve been asked that question before. Perhaps it was posed to you by a health professional, it may have been posed to you by an inquisitive family member or it may be a question that you’ve posed to yourself? In my role as a physio , I spend a lot of my week doing exercise with clients. Some sessions are focused on strength, some sessions are more targeted towards aerobic fitness, and other times we work on balance, range of motion or any number of other important metrics of physical health. I have clients whose sessions are completed sitting down in a chair and clients who walk for kilometres. I have clients who do hours of exercise every day, and clients who find it hard to get motivated. But in those wonderfully diverse experiences, one consistent theme is the focus and promotion of resistance training. The role of resistance training in maintaining good physical and psychological health has long been testified to. And so, my goal in this article is not to tread over old ground or to walk a well-worn path - though we all need to walk it from time to time. I want this article to present the same message but from a different angle. I want to get practical. I want to give you three thoughts that I try to prioritise when implementing resistance training with clients: The human body has potential. Focus on strength and power. The positive feedback loop. Let’s dive in! The Human Body Has Potential. The human body has so much potential. Whether you’re 50 or 90. Whether you meet the step goals on your apple watch everyday or have never done a day of exercise in your life. You have potential. Research shows demonstrable improvements in quality of life, depression and muscle strength through the performance of resistance exercises. It shows improvement in functional activities like climbing stairs, getting out of a chair, getting dressed and catching the bus. It shows improvements in physical and psychological well-being. It shows improvements in pain. Loss of muscle mass is a gradual process that, on average, begins after age 30 and accelerates after age 60 (Chang et al., 2019). We call this sarcopenia. This diagram shows the negative pathways that can result from sarcopenia and a loss of muscle mass (Hunter et al., 2004).
elderly lady falling on the floor
By Vivir Healthcare September 22, 2024
In Australia’s ageing population, falls prevention for elderly people cannot be overlooked. According to the most current 2023 Australian Government statistics, falls contribute to 43% of injuries leading to hospitalisation, making falls the top cause of injury related hospitalisations in Australia, with people aged 65 years and over being the most affected. As the impact of a fall can lead to loss of independence, confidence and impact overall well-being, understanding the role that Physiotherapists and Occupational Therapists play in supporting people implement fall prevention strategies to prevent future fall incidents, and engaging in their expertise, can help improve the quality of life for you or your elderly loved one.
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